Shady Marketing from BMW of Bellevue

s2kdrifter · 12-22-2010, 10:51 PM

So I get a Xmas card from BMW of Bellevue giving me a free $50 gift card for use towards BMW accessories. I don't really need anything at the moment but though why not, let's have a visit.

I get there picked up some BMW mugs (my coffee mugs don't fit in the small cup holders). I go to pay and the cashier said sorry you cannot use that gift card. So I go to talk to the service manager who said it needs to be "installed" BMW accessory.

Had a quick word with him but clearly, he was not going to do the right thing. Called and left a complaint at BMWUSA. So each can be a judge, take a look at the wording they used.

"Redeem this $50 Gift Card towards any service or installed parts or Original BMW Accessories"

This is clearly an OR operation and not AND. BMW of Bellevue fail. This reminds me why I bought the car at BMW Seattle and why I continue to drive out of my way to be serviced in Seattle.

To all beware and happy holidays. I've attached the mailing in case you get one too.

lpphreakx06 · 12-22-2010, 11:15 PM

I have that on my fridge, been meaning to use it. It has no use to me now.

DFR · 12-23-2010, 02:22 AM

Horrible stealership... Also a main reason we bought our car at BMW of Seattle. I think BMW of Bellevue is run by a bunch of incompetents.

Phil Su · 12-23-2010, 11:55 AM

Dude, just tell the dealer to "install" your coffee mug into your cup holders. Problem solved! Trust me, I'm a lawyer

EZ_TUR90 · 12-23-2010, 11:57 AM

Quote:

Originally Posted by Phil Su

Dude, just tell the dealer to "install" your coffee mug into your cup holders. Problem solved! Trust me, I'm a lawyer

lol

EZ_TUR90 · 12-23-2010, 11:58 AM

I recieved something similar in the mail, but mine was $50 off a purchase of $100 or more.

s2kdrifter · 12-23-2010, 01:09 PM

On the install comment, I thought of that when I got home. Was kicking myself that I didn't think of that as a witty comment at the scene

Baldur Abendroth · 12-23-2010, 01:23 PM

I immediately delete any emails or letters from my dealer since I'm too lazy too care about anything they want me to buy.

seej333 · 12-24-2010, 08:28 AM

Bad on them!

Ensi · 12-24-2010, 11:34 AM

Got the same one, I thought might not be bad on using it on an oil change for those off us out of maint. warranty...

s2kdrifter · 12-25-2010, 12:27 AM

Been exchanging communication with their GM. He insists on their definition ("AND" operation) but is willing to work something out in this case with me.

TENCHI · 12-26-2010, 11:01 PM

ditto,

but I no longer associate myself with BMW Bellevue anymore. BMW Seattle is the way to go

hun77777 · 12-27-2010, 01:34 AM

i got two greeting cards as well, 15% off service bill from seattle and $50 giftcard from bellevue, which op got above... hm...

i guess i'll use that $50 towards oil change? how much oil change at bellevue run?

Ensi · 12-27-2010, 11:32 AM

Quote:

Originally Posted by hun77777

i guess i'll use that $50 towards oil change? how much oil change at bellevue run?

I think it was $120ish, I need to call and ask again

Legion5 · 12-27-2010, 11:58 AM

You got a $50 gift card, no reason to complain.

Ensi · 12-27-2010, 01:46 PM

Quote:

Originally Posted by Legion5

You got a $50 gift card, no reason to complain.

If you read the wordage on the cert than you can see the OT's frustration, basically worthless for must of us that are wrenchers.....

BBCar · 02-01-2011, 01:44 AM

wow...quite a story... and one that certainly teaches potential buyers to be wary of that place

reddemon73 · 02-02-2011, 12:44 AM

When I went to purchased my car and my dad, the bellevue dealership was playing the number games on the invoice price....never gave me a straight answer....I would never recommend this dealership

BMXtreme · 02-11-2011, 04:06 AM

Anyone on the East side knows to stay away from BMW Bellevue. Their history goes way back and they are horrific, yes, horrific......I was 2 blocks from them, but I took it to BMW Seattle for an oil change.

However, I cannot give too much credit for BMW Seattle anymore. I am now in my CPO phase, and their service wasn't as good when it was within the first 4 yrs. They stop calling up to remind you about appointments, they said they will call up to follow up and never did, they stop listening to you about what needs to be looked at, and they charge you co-pay for diagnostics for repairs they can't do.

If you really want to go to a stealership, go with BMW Seattle. Avoid Bellevue at all cost, even if you live right next door.

12-22-2010, 10:51 PM	#1
s2kdrifter Private 6 Rep 70 Posts Drives: E70 now, was E90 (sold) Join Date: Dec 2008 Location: Seattle iTrader: (2)	Shady Marketing from BMW of Bellevue So I get a Xmas card from BMW of Bellevue giving me a free $50 gift card for use towards BMW accessories. I don't really need anything at the moment but though why not, let's have a visit. I get there picked up some BMW mugs (my coffee mugs don't fit in the small cup holders). I go to pay and the cashier said sorry you cannot use that gift card. So I go to talk to the service manager who said it needs to be "installed" BMW accessory. Had a quick word with him but clearly, he was not going to do the right thing. Called and left a complaint at BMWUSA. So each can be a judge, take a look at the wording they used. "Redeem this $50 Gift Card towards any service or installed parts or Original BMW Accessories" This is clearly an OR operation and not AND. BMW of Bellevue fail. This reminds me why I bought the car at BMW Seattle and why I continue to drive out of my way to be serviced in Seattle. To all beware and happy holidays. I've attached the mailing in case you get one too.
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12-22-2010, 11:15 PM	#2
lpphreakx06 Professional Moose Racer 316 Rep 7,509 Posts Drives: SG 335i E92 RIP + 2015 SS M3 Join Date: Jul 2008 Location: Bellevue, Wa iTrader: (25)	I have that on my fridge, been meaning to use it. It has no use to me now. __________________ Visit my blog anytime: http://www.sfpayments.com BMW Dream Team PNW Chapter, member #1 \|HP Autowerks \| AR DESIGN \| BMW PERFORMANCE \| STOP TECH \| Volk Racing\| AMS \| ARKYM
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12-23-2010, 02:22 AM	#3
DFR Second Lieutenant 76 Rep 207 Posts Drives: Evo IX MR/X5d w/Adaptive Drive Join Date: Nov 2009 Location: Bellevue iTrader: (2)	Horrible stealership... Also a main reason we bought our car at BMW of Seattle. I think BMW of Bellevue is run by a bunch of incompetents.
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12-23-2010, 11:55 AM	#4
Phil Su Private First Class 3 Rep 136 Posts Drives: E92 335i V4 / '05 GSX-R600 Join Date: Apr 2010 Location: Bellevue, Washington iTrader: (1)	Dude, just tell the dealer to "install" your coffee mug into your cup holders. Problem solved! Trust me, I'm a lawyer
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12-23-2010, 11:58 AM	#6
EZ_TUR90 Ez tur90 189 Rep 3,191 Posts Drives: M6 Join Date: Jul 2008 Location: Los Angeles iTrader: (11)	I recieved something similar in the mail, but mine was $50 off a purchase of $100 or more. __________________
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12-23-2010, 01:09 PM	#7
s2kdrifter Private 6 Rep 70 Posts Drives: E70 now, was E90 (sold) Join Date: Dec 2008 Location: Seattle iTrader: (2)	On the install comment, I thought of that when I got home. Was kicking myself that I didn't think of that as a witty comment at the scene Last edited by s2kdrifter; 12-23-2010 at 03:20 PM.. Reason: spelling
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12-23-2010, 01:23 PM	#8
Baldur Abendroth Lieutenant 14 Rep 468 Posts Drives: the economy, SG e92 335i MT Join Date: Mar 2009 Location: Lake Oswego, OR iTrader: (1)	I immediately delete any emails or letters from my dealer since I'm too lazy too care about anything they want me to buy. __________________
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12-24-2010, 08:28 AM	#9
seej333 First Lieutenant 24 Rep 382 Posts Drives: 335i E92 Join Date: Jan 2009 Location: Seattle iTrader: (1) Garage List 2007 335i [6.00]	Bad on them! __________________ _______________________ \| Dinan Stage 2 \| KW V2 \| VMR V710 \| M3 Bumper Rep \|
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12-24-2010, 11:34 AM	#10
Ensi Private First Class 7 Rep 145 Posts Drives: 10' 335D Join Date: Aug 2010 Location: Pac NW iTrader: (1)	Got the same one, I thought might not be bad on using it on an oil change for those off us out of maint. warranty...
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12-25-2010, 12:27 AM	#11
s2kdrifter Private 6 Rep 70 Posts Drives: E70 now, was E90 (sold) Join Date: Dec 2008 Location: Seattle iTrader: (2)	Been exchanging communication with their GM. He insists on their definition ("AND" operation) but is willing to work something out in this case with me.
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12-26-2010, 11:01 PM	#12
TENCHI Lieutenant 53 Rep 552 Posts Drives: '19 G12, '17 E300 Join Date: Feb 2006 Location: Seattle iTrader: (0)	ditto, but I no longer associate myself with BMW Bellevue anymore. BMW Seattle is the way to go __________________
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12-27-2010, 01:34 AM	#13
hun77777 Brigadier General 198 Rep 4,647 Posts Drives: SG E92 Join Date: Nov 2007 Location: Seattle WA iTrader: (58)	i got two greeting cards as well, 15% off service bill from seattle and $50 giftcard from bellevue, which op got above... hm... i guess i'll use that $50 towards oil change? how much oil change at bellevue run? __________________ SGE92TT......................... 12.331 Sec @ 117.89 Mph............................POWERED BY l BMS DCI l HELIX IC l FORGE DVs l RR OCC & CP & SCOOPS l AR 3" DPs l AE QUADs l BLISTEIN PSS10 l P3 VENT GUAGE l VISHNU PROCEDE V5 AUTOTUNE l Lots of Window Stickers
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12-27-2010, 11:58 AM	#15
Legion5 Major 175 Rep 1,379 Posts Drives: e92 Join Date: Dec 2007 Location: USA iTrader: (12)	You got a $50 gift card, no reason to complain. __________________ Clean cars are happy cars! CANON PHOTOGRAPHER
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02-01-2011, 01:44 AM	#17
BBCar Enlisted Member 0 Rep 44 Posts Drives: RDX Join Date: Jan 2011 Location: PA iTrader: (0)	wow...quite a story... and one that certainly teaches potential buyers to be wary of that place
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02-02-2011, 12:44 AM	#18
reddemon73 Major 103 Rep 1,392 Posts Drives: 2014 BMW 435 Join Date: Jan 2008 Location: Seattle iTrader: (1)	When I went to purchased my car and my dad, the bellevue dealership was playing the number games on the invoice price....never gave me a straight answer....I would never recommend this dealership
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02-11-2011, 04:06 AM	#19
BMXtreme Lieutenant Colonel 59 Rep 1,657 Posts Drives: E60 535i Join Date: May 2007 Location: Redmond, WA iTrader: (3) Garage List 2006 330i [0.00]	Anyone on the East side knows to stay away from BMW Bellevue. Their history goes way back and they are horrific, yes, horrific......I was 2 blocks from them, but I took it to BMW Seattle for an oil change. However, I cannot give too much credit for BMW Seattle anymore. I am now in my CPO phase, and their service wasn't as good when it was within the first 4 yrs. They stop calling up to remind you about appointments, they said they will call up to follow up and never did, they stop listening to you about what needs to be looked at, and they charge you co-pay for diagnostics for repairs they can't do. If you really want to go to a stealership, go with BMW Seattle. Avoid Bellevue at all cost, even if you live right next door. Last edited by BMXtreme; 02-11-2011 at 04:12 AM..
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