Furious need some back up!

Cp009 · 03-25-2011, 06:18 PM

So I had Discount tire mount and balance my front 2 wheels when they arrived. Long story short they sctrached and damaged them in the process dropping one on its face and a large scratch on the other. They were kind enough to say they will buy me new rims which I was happy with their service at the time, and the gentleman also stated that I would be able to keep my rims. This made me even more happy so I could use one as a spare and do whatever with the other. After a week they gave me a call that the new ones were in and that they would re-mount them.

As I went to the store today to get the new rims put on the same gentleman said that he was going to have to take my damaged wheels... I became confused at this point? So there was a little discussion that resulted in the manager coming over and just telling me to call corporate. Terrible customer service in my opinion. So I left and will be calling corporate with a few issues

Here's my thinking though. I purchased the rims not through discount tire therefore I own them; when they damaged them they are obligated to replace them. They should not be in any way entitled to taking my rims. I feel they are just trying not to take a hit to their pockets by getting credit back for the rims they ordered. In no way am I benefiting from this situtation except getting new undamaged wheels which I think we can all agree I'm entitled to.

I need opinions of how I should go about this situtation.

Mr. ///M3 RD · 03-25-2011, 07:19 PM

All I can say is have the BMW dealer (provided it's a larger dealership) do this work. If they screw up they HAVE to give you new wheels.

e92duardo · 03-25-2011, 07:19 PM

I believe you are wrong. They damage the rims, they replace them. That's all they need to do; your damaged rims are not yours anymore.

mikracer · 03-25-2011, 07:24 PM

just wondering how bad the damage is to the rims and what rims you got.

ceb · 03-25-2011, 08:51 PM

you got the same answers in your other thread. Did you spam any other forums?

utfenix335i · 03-25-2011, 08:55 PM

Personally, I agree with e92Durango. The school of thought is that they are buying your old rims off you for the price of the new ones, and putting the tires on them for you. That being said, you should have them pay you cash for the damage, sell them, and upgrade them... Since we all know we wanna do that with our cars

mikracer · 03-26-2011, 02:34 AM

Quote:

Originally Posted by ceb

you got the same answers in your other thread. Did you spam any other forums?

+1

thkfast · 03-26-2011, 07:34 AM

Yep, you've been made "whole" again by them replacing your wheels. I'm not sure what they plan to do with your old wheels, but you might offer to buy them back if you really want a spare.

03-25-2011, 06:18 PM	#1
Cp009 Private 2 Rep 55 Posts Drives: 335i Join Date: Sep 2010 Location: somewhere iTrader: (0)	Furious need some back up! So I had Discount tire mount and balance my front 2 wheels when they arrived. Long story short they sctrached and damaged them in the process dropping one on its face and a large scratch on the other. They were kind enough to say they will buy me new rims which I was happy with their service at the time, and the gentleman also stated that I would be able to keep my rims. This made me even more happy so I could use one as a spare and do whatever with the other. After a week they gave me a call that the new ones were in and that they would re-mount them. As I went to the store today to get the new rims put on the same gentleman said that he was going to have to take my damaged wheels... I became confused at this point? So there was a little discussion that resulted in the manager coming over and just telling me to call corporate. Terrible customer service in my opinion. So I left and will be calling corporate with a few issues Here's my thinking though. I purchased the rims not through discount tire therefore I own them; when they damaged them they are obligated to replace them. They should not be in any way entitled to taking my rims. I feel they are just trying not to take a hit to their pockets by getting credit back for the rims they ordered. In no way am I benefiting from this situtation except getting new undamaged wheels which I think we can all agree I'm entitled to. I need opinions of how I should go about this situtation.
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03-25-2011, 07:19 PM	#2
Mr. ///M3 RD Happy Camper 614 Rep 7,869 Posts Drives: C63 AMG & 280 SL on Weekends : Join Date: May 2010 Location: GTA, Ontario - Canada iTrader: (0) Garage List 1969 Restored Merce ... [7.50] 2011 M3 Coupe TRADED [7.34] 1987 BMW 535is [1.00] Cars from the Past [6.50] The ///M3 Engine S65 [9.59]	All I can say is have the BMW dealer (provided it's a larger dealership) do this work. If they screw up they HAVE to give you new wheels. __________________ Cheers, Rolf-Dieter Life will take us to some interesting places, fortunately The ///M3 will too with a many of us know this very well, now my C6.3 AMG with 487 HP does it too ---> Click here for some good stuff I found
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03-25-2011, 07:19 PM	#3
e92duardo Enlisted Member 6 Rep 44 Posts Drives: 335is coupe Join Date: Jan 2011 Location: bay area, ca, usa iTrader: (0)	I believe you are wrong. They damage the rims, they replace them. That's all they need to do; your damaged rims are not yours anymore.
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03-25-2011, 07:24 PM	#4
mikracer First Lieutenant 13 Rep 344 Posts Drives: '08 335i sedan Join Date: Jan 2010 Location: CA iTrader: (0)	just wondering how bad the damage is to the rims and what rims you got.
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03-25-2011, 08:51 PM	#5
ceb NHTSA Nazi 28 Rep 1,983 Posts Drives: 335ix Join Date: Aug 2009 Location: MD iTrader: (1)	you got the same answers in your other thread. Did you spam any other forums?
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03-25-2011, 08:55 PM	#6
utfenix335i Colonel 135 Rep 1,999 Posts Drives: 2007 E92 335i; 2015 X5 50i Join Date: Jun 2010 Location: Rockville, MD iTrader: (11) Garage List 2007 BMW 335i [10.00]	Personally, I agree with e92Durango. The school of thought is that they are buying your old rims off you for the price of the new ones, and putting the tires on them for you. That being said, you should have them pay you cash for the damage, sell them, and upgrade them... Since we all know we wanna do that with our cars
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03-26-2011, 07:34 AM	#8
thkfast Major 261 Rep 1,028 Posts Drives: 2015 F82 M4 Sakhir Orange DCT Join Date: Mar 2009 Location: Cedar Rapids, IA iTrader: (1)	Yep, you've been made "whole" again by them replacing your wheels. I'm not sure what they plan to do with your old wheels, but you might offer to buy them back if you really want a spare. __________________ "The likelihood of one individual being right increases in direct proportion to the intensity with which others attempt to prove him wrong." 2015 F82 M4 - Sakhir Orange Metallic 2013 E92 M3 / 2013 E92 335is / 2010 E90 335i / 2007 E90 335i
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