iDrive freezing, replacement under warranty?

Jace_91 · 10-31-2011, 02:33 PM

My iDrive has started acting up lately, will load to main menu but then freeze until the car is restarted. Has happened a few times but not everytime, I am still under the original warranty will I be able to get this replaced? especially before my warranty is up.

cole92 · 10-31-2011, 02:41 PM

Depending on the warranty level you have, it would be covered under some, and not under others.

When I first read that, I was thinking it literally had ice on it...

EDIT: i had an old eclipse nav that would do the same thing when it got cold. Had to replace the hard drive in it.

atlharry · 10-31-2011, 02:45 PM

I would think that as long as you can replicate it in front of the tech, that they would replace it under warranty no questions asked.

EDIT: maybe you could take a video of it and take that in as well?

JS82 · 10-31-2011, 03:01 PM

I recently got my whole radio replaced under warranty.
If you have remaining factory warranty you'll have no problems, just go to the dealer.
Things like that are not covered under the CPO warranty.

Jace_91 · 10-31-2011, 11:32 PM

I am still under the original 4yrs/50k thats why I want the issue addressed before its up in April 2012. not worried about running out of miles just hit 20k yesterday. Ill try to talk to them about it.. video is a good idea, it always happens at random times.

Royal Flush · 11-01-2011, 07:55 AM

Quote:

Originally Posted by Jace_91

I am still under the original 4yrs/50k thats why I want the issue addressed before its up in April 2012. not worried about running out of miles just hit 20k yesterday. Ill try to talk to them about it.. video is a good idea, it always happens at random times.

It would be covered under your 4year/50k warranty. Props for your low mileage.

NaNo_F1 · 11-01-2011, 07:57 AM

Get it to happen and drive straight to the dealer without turning it off, then schedule your appointment, it should be covered, maybe you just need a software update or similar...

Jace_91 · 11-02-2011, 01:41 PM

Quote:

Originally Posted by Royal Flush

It would be covered under your 4year/50k warranty. Props for your low mileage.

Thanks, I've only had it since April, bought it with 12500 miles, so I've actually been driving it a lot in comparison to the last owner which was a dr. in Sarasota who probably didn't even live there full time.

10-31-2011, 02:33 PM	#1
Jace_91 First Lieutenant 9 Rep 365 Posts Drives: 2008 335i Coupe Join Date: Apr 2011 Location: South Florida - Hollywood iTrader: (0)	iDrive freezing, replacement under warranty? My iDrive has started acting up lately, will load to main menu but then freeze until the car is restarted. Has happened a few times but not everytime, I am still under the original warranty will I be able to get this replaced? especially before my warranty is up.
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10-31-2011, 02:41 PM	#2
cole92 Second Lieutenant 5 Rep 270 Posts Drives: too much Join Date: Sep 2011 Location: SoFlo / Tri-state / Mid-Atlantic iTrader: (0)	Depending on the warranty level you have, it would be covered under some, and not under others. When I first read that, I was thinking it literally had ice on it... EDIT: i had an old eclipse nav that would do the same thing when it got cold. Had to replace the hard drive in it. Last edited by cole92; 10-31-2011 at 02:49 PM..
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10-31-2011, 02:45 PM	#3
atlharry Second Lieutenant 2 Rep 251 Posts Drives: 2011 335i Coupe Join Date: Aug 2010 Location: somewhere in the US... iTrader: (0)	I would think that as long as you can replicate it in front of the tech, that they would replace it under warranty no questions asked. EDIT: maybe you could take a video of it and take that in as well?
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10-31-2011, 03:01 PM	#4
JS82 Captain 29 Rep 659 Posts Drives: '08 E92 328i 6MT Jet Black Join Date: May 2010 Location: PA USA iTrader: (12)	I recently got my whole radio replaced under warranty. If you have remaining factory warranty you'll have no problems, just go to the dealer. Things like that are not covered under the CPO warranty.
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10-31-2011, 11:32 PM	#5
Jace_91 First Lieutenant 9 Rep 365 Posts Drives: 2008 335i Coupe Join Date: Apr 2011 Location: South Florida - Hollywood iTrader: (0)	I am still under the original 4yrs/50k thats why I want the issue addressed before its up in April 2012. not worried about running out of miles just hit 20k yesterday. Ill try to talk to them about it.. video is a good idea, it always happens at random times.
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11-01-2011, 07:57 AM	#7
NaNo_F1 Lieutenant 14 Rep 434 Posts Drives: 07 E90 328i Join Date: Sep 2009 Location: Houston, TX iTrader: (9)	Get it to happen and drive straight to the dealer without turning it off, then schedule your appointment, it should be covered, maybe you just need a software update or similar...
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