My poor, poor rims... (Irvine BMW sucks)

JUSTIN335 · 12-31-2011, 05:39 PM

After 3 days of delays dealing with a dead battery and engine problems, I get a call from my service rep about an \"incident\", and that they\'ll need the car for two more days for repair work. I went in to check it out and found this:

Luckily, they admitted their error and are buying me a replacement rim, so I'm not too mad

UPDATE: After months of delays, they never payed me back or replaced the wheel. I left several messages and received countless fake promises from service reps and managers, but nothing. Yet another local customer they've lost forever.

In trying to hold them responsible for their failures, I left them a nice, long Yelp! review:
http://www.yelp.com/biz/irvine-bmw-i...d1QT_dVgfAEWlA

vladi627 · 12-31-2011, 05:51 PM

Ouch, How did that happen?

WingZeroX5 · 12-31-2011, 06:03 PM

test/joy ride gone wrong

JSCO · 12-31-2011, 06:08 PM

aww man....I would be seeing RED...

mochi · 12-31-2011, 06:13 PM

hope u get a new tire too

328RR · 12-31-2011, 06:14 PM

O damn! Test drive gone wild

FLOSS · 12-31-2011, 06:44 PM

Quote:

Originally Posted by mochi

hope u get a new tire too

+1

u can clearly see the impact on that tire.
If that tire isn't replaced, u'll get a
bubble real quick

Good luck!!

JUSTIN335 · 12-31-2011, 08:16 PM

Quote:

Originally Posted by FLOSS

Quote:

Originally Posted by mochi

hope u get a new tire too

1

u can clearly see the impact on that tire.
If that tire isn't replaced, u'll get a
bubble real quick

Good luck!!

Oo thanks I never even thought about that. I'll talk to the dealer and make sure I get a new.

I don't know what they backed into but it sure wasn't a curb. It took part of the lip and bent it completely over. There's a good dice sized chunk of metal is misplaced.

aandrew335 · 12-31-2011, 08:28 PM

This definitely doesnt happen by backing into something, there is clearly speed involved in order to get a bend and crack like this. If i was you, id look into more then getting tire and rim replaced. Check suspension damage as well, and ask them why the F!@$ they were driving your car.

JUSTIN335 · 12-31-2011, 09:07 PM

Quote:

Originally Posted by aandrew325

This definitely doesnt happen by backing into something, there is clearly speed involved in order to get a bend and crack like this. If i was you, id look into more then getting tire and rim replaced. Check suspension damage as well, and ask them why the F!@$ they were driving your car.

They were driving it to verify the choppy acceleration I was complaining about (even though it was supposedly fixed last time). But yeah I'll have them looker deeper into it now. I love the wisdom of the forum!!

N0OS3 · 01-01-2012, 02:23 AM

that made me cringe at first glance... >__<

koreez88 · 01-01-2012, 05:17 AM

Well, even if they don't cover, that's why you buy reps - cheap replacements.

EDM92 · 01-01-2012, 05:38 AM

Sucks, sorry to hear man. Make sure they know you're pissed and you want everything fixed 100%.

catch · 01-01-2012, 09:47 AM

Quote:

Originally Posted by lync9763

that made me cringe at first glance... >__<

mee too!

holmes011 · 01-01-2012, 09:54 AM

i thought this was result of a joy ride gone wrong, aka my worst fear whenever i leave my car with anyone

AddictedToBavarian · 01-01-2012, 10:03 AM

2 days? Where are they going to order the V710s from?

kirillbmw · 01-01-2012, 01:09 PM

you need to check the axle, alignment this is a case of a joy ride gone wrong or he was entering a plaza or the dealer and jumped the curb

JUSTIN335 · 01-01-2012, 01:21 PM

Quote:

Originally Posted by 328xi0wner

2 days? Where are they going to order the V710s from?

Well at first they told me they were going have someone try to repair it, but that was before I saw it in person. That's what the 2 days were for. But I needed my car for new years and I'm not old enough for a rental

so I made them agree to replace it and give me the car til Monday. When I first ordered my rims it took almost a month to receive them, so I know the 2 day thing won't apply anymore. I just hope I don't have to wait a month again with my disfigured rim!

JUSTIN335 · 01-01-2012, 01:23 PM

Quote:

Originally Posted by kirillbmw

you need to check the axle, alignment this is a case of a joy ride gone wrong or he was entering a plaza or the dealer and jumped the curb

Do they still need to check the alignment if it's a rear wheel? I think I forgot to mention that earlier.

roadkillrob · 01-01-2012, 03:59 PM

I did something that looked the same to one of my rims - just caught it on the edge of a raised manhole cover, nice square steel edge of the manhole cover was just high enough to carve a nice chunk out of the lip - good luck with the fix!

JUSTIN335 · 01-23-2014, 07:49 PM

update!

Andrewe92 · 01-23-2014, 08:00 PM

wow what are they waiting for??? if i were you I would have them replace it asap before this drags on!!.. please do something about this, call them and really unleash your fury.

12-31-2011, 05:39 PM	#1
JUSTIN335 . 46 Rep 385 Posts Drives: 2012 535i m-sport Join Date: Feb 2011 Location: Carlsbad/Laguna Beach iTrader: (1)	My poor, poor rims... (Irvine BMW sucks) After 3 days of delays dealing with a dead battery and engine problems, I get a call from my service rep about an \"incident\", and that they\'ll need the car for two more days for repair work. I went in to check it out and found this: Luckily, they admitted their error and are buying me a replacement rim, so I'm not too mad UPDATE: After months of delays, they never payed me back or replaced the wheel. I left several messages and received countless fake promises from service reps and managers, but nothing. Yet another local customer they've lost forever. In trying to hold them responsible for their failures, I left them a nice, long Yelp! review: http://www.yelp.com/biz/irvine-bmw-i...d1QT_dVgfAEWlA __________________ 2012 F10 535i 2013 E70 X5M 2007 E92 335i - sold Last edited by JUSTIN335; 01-23-2014 at 07:50 PM..
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12-31-2011, 05:51 PM	#2
vladi627 Private First Class 6 Rep 177 Posts Drives: E90 M3 Join Date: Aug 2009 Location: TX iTrader: (3)	Ouch, How did that happen?
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12-31-2011, 06:03 PM	#3
WingZeroX5 Colonel 766 Rep 2,361 Posts Drives: F80 / F30 Join Date: Mar 2010 Location: New Hampshire iTrader: (14)	test/joy ride gone wrong
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12-31-2011, 06:08 PM	#4
JSCO Brigadier General 533 Rep 3,717 Posts Drives: AMG GT Join Date: Jan 2010 Location: Tampa iTrader: (4)	aww man....I would be seeing RED...
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12-31-2011, 06:13 PM	#5
mochi First Lieutenant 10 Rep 378 Posts Drives: non turbo Join Date: Jun 2009 Location: 626 iTrader: (2)	hope u get a new tire too
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12-31-2011, 06:14 PM	#6
328RR Private First Class 1 Rep 127 Posts Drives: 07 328! Join Date: Jun 2010 Location: FRISCO iTrader: (1)	O damn! Test drive gone wild
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12-31-2011, 08:28 PM	#9
aandrew335 Lieutenant 25 Rep 473 Posts Drives: e92 335i Join Date: Sep 2010 Location: 818 iTrader: (2)	This definitely doesnt happen by backing into something, there is clearly speed involved in order to get a bend and crack like this. If i was you, id look into more then getting tire and rim replaced. Check suspension damage as well, and ask them why the F!@$ they were driving your car. __________________
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01-01-2012, 02:23 AM	#11
N0OS3 Colonel 141 Rep 2,217 Posts Drives: E90 Join Date: Feb 2010 Location: Oak Harbor, WA iTrader: (5)	that made me cringe at first glance... >__<
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01-01-2012, 05:17 AM	#12
koreez88 Всем привет ;) 146 Rep 3,358 Posts Drives: Tesla Join Date: Jan 2007 Location: USA iTrader: (12)	Well, even if they don't cover, that's why you buy reps - cheap replacements.
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01-01-2012, 05:38 AM	#13
EDM92 Colonel 158 Rep 2,561 Posts Drives: Low&Slow Join Date: Nov 2008 Location: Florida iTrader: (9)	Sucks, sorry to hear man. Make sure they know you're pissed and you want everything fixed 100%. __________________ Montego Blue 2007 E92 335i - ZSP / ZPP / Steptronic / Logic7 Broadway Static - CCW - Megan - Orion Instagram: bmwforlife
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01-01-2012, 09:54 AM	#15
holmes011 Lieutenant 20 Rep 421 Posts Drives: 2008 335xi coupe Join Date: May 2011 Location: CT iTrader: (0)	i thought this was result of a joy ride gone wrong, aka my worst fear whenever i leave my car with anyone
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01-01-2012, 10:03 AM	#16
AddictedToBavarian My other ride is a Bianchi Infinito 96 Rep 2,767 Posts Drives: Miss my E92 but love my E46 M3 Join Date: Apr 2011 Location: North Jersey iTrader: (2)	2 days? Where are they going to order the V710s from?
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01-01-2012, 01:09 PM	#17
kirillbmw Second Lieutenant 22 Rep 286 Posts Drives: 328i Convertible Join Date: Mar 2011 Location: Woodland Hills iTrader: (0)	you need to check the axle, alignment this is a case of a joy ride gone wrong or he was entering a plaza or the dealer and jumped the curb
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01-01-2012, 03:59 PM	#20
roadkillrob Major General 863 Rep 5,448 Posts Drives: 08 335i,22 X3M, 2012 C63 Black Join Date: Jul 2007 Location: Boston iTrader: (15)	I did something that looked the same to one of my rims - just caught it on the edge of a raised manhole cover, nice square steel edge of the manhole cover was just high enough to carve a nice chunk out of the lip - good luck with the fix! __________________ 2022 X3M Brooklyn Grey 2008 E93 335i FBO 2012 Mercedes C63 Black Series Alanite Grey
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01-23-2014, 07:49 PM	#21
JUSTIN335 . 46 Rep 385 Posts Drives: 2012 535i m-sport Join Date: Feb 2011 Location: Carlsbad/Laguna Beach iTrader: (1)	update! __________________ 2012 F10 535i 2013 E70 X5M 2007 E92 335i - sold
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01-23-2014, 08:00 PM	#22
Andrewe92 enthusiast 117 Rep 997 Posts Drives: 2011 e92 lci 335xi Join Date: Feb 2012 Location: NJ iTrader: (0) Garage List 2011 bmw 335 xdrive [10.00]	wow what are they waiting for??? if i were you I would have them replace it asap before this drags on!!.. please do something about this, call them and really unleash your fury.
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