My dealer can't fix my car... need advise please

blingbling · 06-12-2007, 03:48 PM

In less than 2 months of E92 ownership, my adaptive headlight stopped working. I bring it in for a service thinking it should be a quick fix.
My car has been in the shop since 06/05/07. The service rep. says they installed new headlights and they are having trouble re-programming the car. He said they contacted various resources but still can't figure out why the car is rejecting the new program.

I do have a loaner... E90 328xi (AT). I guess it could have been worse but I am running out of patience. I waited 3 months for my E92 (MT) and now in less than 2 months, I don't have my car... The service guy can't even tell me when I will get my car back at this point.

Should I call BMW NA to complain about this issue? Anything I can do at this point besides waiting and waiting...? The worst part is that they can’t even give me any timelines as to when I will get it back. I feel like I’m kept in the dark.

Any advise would be appreciated.

Thank you!

KEVIN88GT · 06-12-2007, 04:12 PM

have you ever heard of the lemon law.... works wonders in NJ.... its not your problem that they cant fix the car....why should u have to ride around in a loaner.... get it lemoed and get a new car... oh yeh and make sure you get back the moeney you paid for it while in service

BMW F22 · 06-12-2007, 04:17 PM

Quote:

Originally Posted by KEVIN88GT

have you ever heard of the lemon law.... works wonders in NJ.... its not your problem that they cant fix the car....why should u have to ride around in a loaner.... get it lemoed and get a new car... oh yeh and make sure you get back the moeney you paid for it while in service

what he said

nimamilani · 06-12-2007, 04:17 PM

i hope you can get your car lemoned. but it is actually not that easy. if you want you have to go to court and go to the processs.
I don't think that the dealer will be scared of only after a week. wait a while and if they still can't fix it, tell them that you want a new car or you will lemon it.

choatie88 · 06-12-2007, 04:18 PM

Not even close to lemoning yet, it has to be in the shop 3 times for the same problem or for 30 days within the first year to be eligible.

BMW F22 · 06-12-2007, 04:21 PM

Quote:

Originally Posted by choatie88

Not even close to lemoning yet, it has to be in the shop 3 times for the same problem or for 30 days within the first year to be eligible.

oh snap- I thought he said it's been there for 2 months.

Anyhoo, if the dealer cant fix it they will call BMW to send a tech/engineer to diagnose the problem. If they still cant fix it I suppose they will have to replace your car??

GS833 · 06-12-2007, 04:22 PM

The lemon law process is actually easier than you think, no court is necessary or anything like that...trust me

Dr_Dirt · 06-12-2007, 04:23 PM

Legal actions suck, I bet they will offer to order a new car before it goes to court.

blingbling · 06-12-2007, 04:24 PM

Quote:

Originally Posted by choatie88

Not even close to lemoning yet, it has to be in the shop 3 times for the same problem or for 30 days within the first year to be eligible.

Oh... I guess I can't lemon it yet. Thanks for your info. though.

I want my car....

Bimmer335i07 · 06-12-2007, 04:25 PM

Quote:

Originally Posted by choatie88

Not even close to lemoning yet, it has to be in the shop 3 times for the same problem or for 30 days within the first year to be eligible.

+1

LI E90 · 06-12-2007, 04:28 PM

Quote:

Originally Posted by blingbling

Oh... I guess I can't lemon it yet. Thanks for your info. though.

I want my car....

it has been in service since 6/5 today is 6/12... that is one week... I know it suxs to be without your car but relax, they will fix it.

LEDZEP · 06-12-2007, 04:32 PM

Oh no! Very sorry to hear of your troubles Bling. Here is some optimistic advise:

1. Ask the dealer if they have escalated the issue to BMW or opened a PUMA case. If so, ask them what you should expect in terms of waiting for the repairs to be complete.
If the answer is no, ask why - and insist they escalate the issue and get engineers involved. Don't let them "learn" on your car so that it will be faster for the next one.

2. Assuming that you feel they are doing what they can, try to be patient and let them keep their word. You might also speak to the general manager of the dealership and express that you understand things like this can happen, but you feel you should be well informed of the status and the expected length of time you have to wait.

Try that approach first. The responses and answers you get will give you an idea where to go from there.

Hope you get your baby back soon!!

The Cleaner · 06-12-2007, 04:39 PM

Lemon law is used in cases of extreme neglect and defective products. You will NOT get a new car, Save money, get over on the dealer or anything like that. You will get a depreciated value on your current transportation after spending many hours and many dollars in arbitration. It will almost universally cost you more than it's worth.

People that promote litigation have not been involved in it. It's one of life's most unpleasant experiences, try to avoid it.

STE92VE · 06-12-2007, 04:43 PM

Quote:

Originally Posted by LEDZEP

Oh no! Very sorry to hear of your troubles Bling. Here is some optimistic advise:

1. Ask the dealer if they have escalated the issue to BMW or opened a PUMA case. If so, ask them what you should expect in terms of waiting for the repairs to be complete.
If the answer is no, ask why - and insist they escalate the issue and get engineers involved. Don't let them "learn" on your car so that it will be faster for the next one.

2. Assuming that you feel they are doing what they can, try to be patient and let them keep their word. You might also speak to the general manager of the dealership and express that you understand things like this can happen, but you feel you should be well informed of the status and the expected length of time you have to wait.

Try that approach first. The responses and answers you get will give you an idea where to go from there.

Hope you get your baby back soon!!

+1

dmboone25 · 06-12-2007, 04:47 PM

Quote:

Originally Posted by LI E90

it has been in service since 6/5 today is 6/12... that is one week... I know it suxs to be without your car but relax, they will fix it.

+1 A week? There are some poor bastards that have been waiting on fuel pumps on their 335s for MONTHS...You have an almost identical loaner car--don't sweat it, I'm sure you will get your car back soon....

STE92VE · 06-12-2007, 04:52 PM

Quote:

Originally Posted by dmboone25

You have an almost identical loaner car--don't sweat it, I'm sure you will get your car back soon....

I'm so ashamed...how can you say it's almost identical? Bling drives an E92 like us and she's being tortured by driving around in an E90....have a little sympathy.

bartman32 · 06-12-2007, 05:15 PM

+1 a week is a little weak to start talking about lemon. However each state is different in Lemon laws so if it goes another 3 weeks you could look into it. I'd talk to the dealer or the manager first and see what answers you can get.

dmboone25 · 06-12-2007, 05:16 PM

Quote:

Originally Posted by STE92VE

I'm so ashamed...how can you say it's almost identical? Bling drives an E92 like us and she's being tortured by driving around in an E90....have a little sympathy.

My mistake....I redact my prior post--RAISE HELL!!!! This is a travesty!!!!

BTW--I do agree with bling that a headlight should not be that big of a deal--you would think that they could get everything done and all the programming to work within a week. I was just busting his balls a little b/c at least he's in a Bimmer--we all know too well some of the other stuff people drive when their car is in for service.

3XTR3M3 · 06-12-2007, 05:30 PM

Artz 330 · 06-12-2007, 05:36 PM

substitution of collateral, see your sales manager they will get you a new car.

had this done 2 times with 2 different e90's.

canucklion · 06-12-2007, 07:25 PM

Toyota Echo, that was a sweet ride

Quote:

Originally Posted by dmboone25

My mistake....I redact my prior post--RAISE HELL!!!! This is a travesty!!!!

BTW--I do agree with bling that a headlight should not be that big of a deal--you would think that they could get everything done and all the programming to work within a week. I was just busting his balls a little b/c at least he's in a Bimmer--we all know too well some of the other stuff people drive when their car is in for service.

dmboone25 · 06-12-2007, 07:51 PM

Quote:

Originally Posted by canucklion

Toyota Echo, that was a sweet ride

Better than a Dodge Neon I had once....lol

06-12-2007, 03:48 PM	#1
blingbling First Lieutenant 20 Rep 332 Posts Drives: 328xi coupe 6 MT Join Date: Sep 2006 Location: North East NJ iTrader: (0) Garage List 2007 328xi [0.00]	My dealer can't fix my car... need advise please In less than 2 months of E92 ownership, my adaptive headlight stopped working. I bring it in for a service thinking it should be a quick fix. My car has been in the shop since 06/05/07. The service rep. says they installed new headlights and they are having trouble re-programming the car. He said they contacted various resources but still can't figure out why the car is rejecting the new program. I do have a loaner... E90 328xi (AT). I guess it could have been worse but I am running out of patience. I waited 3 months for my E92 (MT) and now in less than 2 months, I don't have my car... The service guy can't even tell me when I will get my car back at this point. Should I call BMW NA to complain about this issue? Anything I can do at this point besides waiting and waiting...? The worst part is that they can’t even give me any timelines as to when I will get it back. I feel like I’m kept in the dark. Any advise would be appreciated. Thank you! __________________ Alpine White/Beige/6MT/E92 328xi coupe
	Appreciate 0 Tweet Quote

06-12-2007, 04:12 PM	#2
KEVIN88GT Captain 83 Rep 793 Posts Drives: 06 Audi A4 Join Date: Jan 2007 Location: NYC iTrader: (0)	have you ever heard of the lemon law.... works wonders in NJ.... its not your problem that they cant fix the car....why should u have to ride around in a loaner.... get it lemoed and get a new car... oh yeh and make sure you get back the moeney you paid for it while in service __________________ Now: '11 BMW X5 xDrive35i Then: '07 X3 3.0si '07 335xi '06 Audi A4 2.0T Quattro
	Appreciate 0 Quote

06-12-2007, 04:17 PM	#4
nimamilani ni2009 23 Rep 288 Posts Drives: BMW 325I Join Date: Aug 2006 Location: California iTrader: (0)	i hope you can get your car lemoned. but it is actually not that easy. if you want you have to go to court and go to the processs. I don't think that the dealer will be scared of only after a week. wait a while and if they still can't fix it, tell them that you want a new car or you will lemon it.
	Appreciate 0 Quote

06-12-2007, 04:18 PM	#5
choatie88 Second Lieutenant 9 Rep 205 Posts Drives: iX, Volvo XC90, McLaren 12C Join Date: Feb 2007 Location: Greenwich, CT iTrader: (0)	Not even close to lemoning yet, it has to be in the shop 3 times for the same problem or for 30 days within the first year to be eligible. __________________ 335i E93 Monaco/Beige ZPP ZSP ZCW 322 507 6FL ZPD
	Appreciate 0 Quote

06-12-2007, 04:22 PM	#7
GS833 Lieutenant 24 Rep 421 Posts Drives: 330i ZHP Join Date: Jul 2006 Location: San Marcos, CA iTrader: (1)	The lemon law process is actually easier than you think, no court is necessary or anything like that...trust me __________________ Formerly know as 330iE90 2004 330i ZHP 2006 United Grey GTI (wife's) - DSG, package 1. 1974 Chamonix 2002tii - (SOLD)
	Appreciate 0 Quote

06-12-2007, 04:23 PM	#8
Dr_Dirt Major 62 Rep 1,476 Posts Drives: E90 335i 6AT Join Date: Apr 2007 Location: DFW iTrader: (1)	Legal actions suck, I bet they will offer to order a new car before it goes to court.
	Appreciate 0 Quote

06-12-2007, 04:32 PM	#12
LEDZEP Lieutenant General 418 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	Oh no! Very sorry to hear of your troubles Bling. Here is some optimistic advise: 1. Ask the dealer if they have escalated the issue to BMW or opened a PUMA case. If so, ask them what you should expect in terms of waiting for the repairs to be complete. If the answer is no, ask why - and insist they escalate the issue and get engineers involved. Don't let them "learn" on your car so that it will be faster for the next one. 2. Assuming that you feel they are doing what they can, try to be patient and let them keep their word. You might also speak to the general manager of the dealership and express that you understand things like this can happen, but you feel you should be well informed of the status and the expected length of time you have to wait. Try that approach first. The responses and answers you get will give you an idea where to go from there. Hope you get your baby back soon!! __________________ I think it is bad luck to be superstitious
	Appreciate 0 Quote

06-12-2007, 04:39 PM	#13
The Cleaner Thats all you need to know. 43 Rep 1,188 Posts Drives: 2018 M2 , 2016 X5 Join Date: Dec 2006 Location: Nor Cal iTrader: (2)	Lemon law is used in cases of extreme neglect and defective products. You will NOT get a new car, Save money, get over on the dealer or anything like that. You will get a depreciated value on your current transportation after spending many hours and many dollars in arbitration. It will almost universally cost you more than it's worth. People that promote litigation have not been involved in it. It's one of life's most unpleasant experiences, try to avoid it. __________________ - M2 2018 LBB / Black - X5 F15 2016 Mineral White / Black 1981 Delorean number 6489
	Appreciate 0 Quote

06-12-2007, 05:15 PM	#17
bartman32 Colonel 101 Rep 2,317 Posts Drives: F87 M2 Join Date: Feb 2007 Location: The OC iTrader: (0) Garage List 2017 M2 [0.00]	+1 a week is a little weak to start talking about lemon. However each state is different in Lemon laws so if it goes another 3 weeks you could look into it. I'd talk to the dealer or the manager first and see what answers you can get.
	Appreciate 0 Quote

06-12-2007, 05:30 PM	#19
3XTR3M3 Lieutenant Colonel 99 Rep 1,575 Posts Drives: E92 AW M3 6MT Join Date: Aug 2006 Location: LA iTrader: (1)	__________________
	Appreciate 0 Quote

06-12-2007, 05:36 PM	#20
Artz 330 Colonel 196 Rep 2,486 Posts Drives: Z4M, 335i, 135i Join Date: Dec 2005 Location: Lawrenceville, NJ iTrader: (4) Garage List 2006 330i [0.00]	substitution of collateral, see your sales manager they will get you a new car. had this done 2 times with 2 different e90's. __________________
	Appreciate 0 Quote