Help on dealing with dealer on a used car issue

Cloud9 · 06-15-2007, 07:51 AM

My friend purchased her VW 1.8T last month at Open Road Acuara, in Wayne, NJ. They "certify" all their used cars for inspection of fluids, brakes & tires. Here's their link to one of their cars, her VW had the same ad. Scroll all the way down http://www.autotrader.com/dealers/dd...ler_id=1394418

My friend bought in NJ and drove it home in NH. It took her 20 days to get the title from them so she could register it, which she made just in time. Then she had 10 days to inspect it. She drove the car approx. 700 miles since delivery. When she went to get it inpected yesterday, she failed because her FRONT INNER BRAKES were at 2.32nd, which is about 90% gone from what the machanic told her.

Open Road Acura "guarantee" is that all used cars are inspected for 80% of brake life. There was NO WAY she could have worn out the brake pads from 80% to 10% in a month. When she called them to complain, they gave her some bull that it's a "maintenance" part so it would not be covered. She just wants them to pay for the pad replacement. She will still continue to fight it because it is MIS-REPRESENTATION of their ad.

Has anyone ever had any dealings with Open Road Dealers? They have seveal brands (BMW,MAZDA, Mini, Audi, etc) Or anyone had similar issues and what was the outcome? Thanks for you replies.

achien · 06-15-2007, 08:10 AM

did they have this 80% brake life guarantee specified on the contract? you can issue a formal letter to their General Manager and indicate if no further actions are taken from their dealership, you will take them to court.

BTW, I never trusted used vehicles that are on showroom. From Dealership insiders that I know, if it is a good car, they would have bought it themselves and flip the car to someone they know.

Cloud9 · 06-15-2007, 09:51 AM

Update - the dealer has agreed to pay for the brake pads repair.

She decided to replace the rotors too since they will pay for the pads & install.

urnuts · 06-15-2007, 10:30 AM

Just gotta push!

STE92VE · 06-15-2007, 10:32 AM

All's well that ends well!

NPDAN · 06-15-2007, 10:35 AM

Quote:

Originally Posted by achien

BTW, I never trusted used vehicles that are on showroom. From Dealership insiders that I know, if it is a good car, they would have bought it themselves and flip the car to someone they know.

You aint lying....

06-15-2007, 07:51 AM	#1
Cloud9 Second Lieutenant 28 Rep 214 Posts Drives: Fast! Join Date: Jun 2005 Location: New England iTrader: (2)	Help on dealing with dealer on a used car issue My friend purchased her VW 1.8T last month at Open Road Acuara, in Wayne, NJ. They "certify" all their used cars for inspection of fluids, brakes & tires. Here's their link to one of their cars, her VW had the same ad. Scroll all the way down http://www.autotrader.com/dealers/dd...ler_id=1394418 My friend bought in NJ and drove it home in NH. It took her 20 days to get the title from them so she could register it, which she made just in time. Then she had 10 days to inspect it. She drove the car approx. 700 miles since delivery. When she went to get it inpected yesterday, she failed because her FRONT INNER BRAKES were at 2.32nd, which is about 90% gone from what the machanic told her. Open Road Acura "guarantee" is that all used cars are inspected for 80% of brake life. There was NO WAY she could have worn out the brake pads from 80% to 10% in a month. When she called them to complain, they gave her some bull that it's a "maintenance" part so it would not be covered. She just wants them to pay for the pad replacement. She will still continue to fight it because it is MIS-REPRESENTATION of their ad. Has anyone ever had any dealings with Open Road Dealers? They have seveal brands (BMW,MAZDA, Mini, Audi, etc) Or anyone had similar issues and what was the outcome? Thanks for you replies. __________________ SOLD my E90!! 10/2006 Alpine White & Black / 330i 6SP / Sport / Premium / Heated Seats / Aluminum Trim / CDV Modified My Exs: '03 540, '01 330ci and '00 328i
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06-15-2007, 08:10 AM	#2
achien AC 95 Rep 2,387 Posts Drives: E90 Post Members Crazy Join Date: May 2007 Location: Toronto, Canada iTrader: (0)	did they have this 80% brake life guarantee specified on the contract? you can issue a formal letter to their General Manager and indicate if no further actions are taken from their dealership, you will take them to court. BTW, I never trusted used vehicles that are on showroom. From Dealership insiders that I know, if it is a good car, they would have bought it themselves and flip the car to someone they know. __________________ Your Supreme Leader
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06-15-2007, 09:51 AM	#3
Cloud9 Second Lieutenant 28 Rep 214 Posts Drives: Fast! Join Date: Jun 2005 Location: New England iTrader: (2)	Update - the dealer has agreed to pay for the brake pads repair. She decided to replace the rotors too since they will pay for the pads & install. __________________ SOLD my E90!! 10/2006 Alpine White & Black / 330i 6SP / Sport / Premium / Heated Seats / Aluminum Trim / CDV Modified My Exs: '03 540, '01 330ci and '00 328i
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06-15-2007, 10:30 AM	#4
urnuts First Lieutenant 18 Rep 392 Posts Drives: '06 330i (the now "slow" bmw) Join Date: Sep 2006 Location: Southern NH iTrader: (0)	Glad it all worked out Just gotta push!
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06-15-2007, 10:32 AM	#5
STE92VE STEVIL Empire 218 Rep 6,297 Posts Drives: Fast Join Date: May 2006 Location: Long Island, NY iTrader: (0)	All's well that ends well! __________________ 2007 E92 328i 6MT-Space Gray/Black Dakota/Gray Poplar w/heated seats-PCD 4/27/07 (SOLD) 2009 E90 328i xDrive 6AT-Space Gray/Oyster Dakota/Dark Burl Walnut w/ZPP,ZCW,Xenons-ED 4/17/09 - Redelivery 5/30/09 (SOLD) 2014 E84 xDrive28i 8AT-Alpine White/Black Nevada/Silver Matte w/ZMV,ZLP,494 - DD 3/14/14 (SOLD)
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