iDrive Back-Order

chen_kenichi · 07-08-2007, 10:44 AM

Hi, I was the person who complained about stereo flappig noise issue and that my car was in the shop for a week before the dealer found out what happen.
It turned out that the stereo (iDrive unit I assume) needs to be replace. The dealership put in an order but told me that it may take up to several week to get the order shipped. I was told about that a week and a half ago.
I called the dealership yesterday and asked about the order status. The person at parts department told me that there were actually two orders place. One for the stereo unit and one for an amplifier. The amplifier is in but there is no ETA on the stereo unit. And according to another person at service department, this stereo unit is on "galactic back-order". That was her words. Prior to getting my car back a week and a half ago, my service advisor told me that the stereo was on "national back-order".
What is going on? I know I don't read the forums that often but I don't really see people complaining strongly about stereo replacements. If this thing is on such a back-order, wouldn't people find such mention on various forums?
Maybe I am just ignorant but please tell me if anyone knows whats going on?

shadye90 · 07-08-2007, 11:21 AM

let me enlighten you..i work as a service advisor and what a back-order means is this..Usually every manufacturer has a local parts storage facility near by where the stock most of their major items..when something is on back order it means that neither the dealership, any nearby dealerships or that close by warehouse has it in stock and now they must go back to the manufacturer(in your case BMW USA) to get one..now sometimes even The manufacturer doesnt have it and they must call up their supplier/vendor who made it for them in the first place..so thats what a back order means..i think the advisor who said it was on a galactic back order was making a joke..hope this helps...

sapperelite · 07-08-2007, 11:42 AM

Could you elaborate on the flapping noise? I have noticed some noise coming from my system, sounds like something wrong with the speakers, especially when I play anything metal at a decent volume. I'm don't mean I crank it up but I like to hear the music when I'm driving down the highway with the windows down. Appreciate your help

SoYank · 07-08-2007, 03:57 PM

Galactic back order? Where's it coming from, Alpha Centauri? No wonder it takes so long.

chen_kenichi · 07-08-2007, 06:47 PM

The noise I was referring to came from rear right speaker. It sounded like consistent flapping or some type of interference noise. If I turned the volume up, the noise got louder. I tried different radio stations, different CD's. I tried turning off Bluetooth, removed anything that could have generated electronic interference. However the noise persisted. The dealership even tried to swap out the right rear speaker but it didn't help. That was when it was determined that I need a new stereo. Since the dealership could not get the parts to fix the problem, they disconnected the speaker and the noise disappeared. The rest is as I have described. I just need to wait for the parts and get things fixed.

07-08-2007, 10:44 AM	#1
chen_kenichi First Time BMW Owner 1 Rep 32 Posts Drives: 328i Join Date: May 2007 Location: Los Angeles iTrader: (0)	iDrive Back-Order Hi, I was the person who complained about stereo flappig noise issue and that my car was in the shop for a week before the dealer found out what happen. It turned out that the stereo (iDrive unit I assume) needs to be replace. The dealership put in an order but told me that it may take up to several week to get the order shipped. I was told about that a week and a half ago. I called the dealership yesterday and asked about the order status. The person at parts department told me that there were actually two orders place. One for the stereo unit and one for an amplifier. The amplifier is in but there is no ETA on the stereo unit. And according to another person at service department, this stereo unit is on "galactic back-order". That was her words. Prior to getting my car back a week and a half ago, my service advisor told me that the stereo was on "national back-order". What is going on? I know I don't read the forums that often but I don't really see people complaining strongly about stereo replacements. If this thing is on such a back-order, wouldn't people find such mention on various forums? Maybe I am just ignorant but please tell me if anyone knows whats going on?
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07-08-2007, 11:21 AM	#2
shadye90 Captain 60 Rep 946 Posts Drives: BMW Fanatic Join Date: Sep 2005 Location: NYC iTrader: (1) Garage List 2013 Fiat Abarth [0.00] 1993 Honda Civic EG ... [0.00] 2009 Suzuki LTR 450 [0.00] 2008 Acura MDX [0.00] 2001 Z3 M Coupe S54 [0.00] 1988 E30 M3 [0.00]	let me enlighten you..i work as a service advisor and what a back-order means is this..Usually every manufacturer has a local parts storage facility near by where the stock most of their major items..when something is on back order it means that neither the dealership, any nearby dealerships or that close by warehouse has it in stock and now they must go back to the manufacturer(in your case BMW USA) to get one..now sometimes even The manufacturer doesnt have it and they must call up their supplier/vendor who made it for them in the first place..so thats what a back order means..i think the advisor who said it was on a galactic back order was making a joke..hope this helps... __________________ 1988 E30 M3 Diamantschwartz/Black
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07-08-2007, 11:42 AM	#3
sapperelite Second Lieutenant 7 Rep 219 Posts Drives: 07 335XI, 03 Wrangler Sport Join Date: Apr 2007 Location: Springfield, VA iTrader: (0)	Could you elaborate on the flapping noise? I have noticed some noise coming from my system, sounds like something wrong with the speakers, especially when I play anything metal at a decent volume. I'm don't mean I crank it up but I like to hear the music when I'm driving down the highway with the windows down. Appreciate your help
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07-08-2007, 03:57 PM	#4
SoYank Major General 571 Rep 7,519 Posts Drives: 2009 E90 335i MT Join Date: Mar 2006 Location: Vinton, Virginia iTrader: (1) Garage List 2009 BMW E90 335i S ... [9.00]	Galactic back order? Where's it coming from, Alpha Centauri? No wonder it takes so long. __________________ **2009 E90 335i Montego Blue · Black Leather · Burl Walnut · 6MT · US Spec** SatNav • ZPP • ZCW • 6FL • TPMS • iDrive • PDC • HWS • Xenons • BMW Assist • Power Rear Sunshade • Logic 7 European Taillights • Rear Foglamp • OEM Alarm • PicoTray • DataToys XM-DVR • Multi-view Processor Quaife ATB LSD • Short Shift Knob • Hartge Anti-Roll Bars • AP Racing Front Brakes • 19" Style 269
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07-08-2007, 06:47 PM	#5
chen_kenichi First Time BMW Owner 1 Rep 32 Posts Drives: 328i Join Date: May 2007 Location: Los Angeles iTrader: (0)	The noise I was referring to came from rear right speaker. It sounded like consistent flapping or some type of interference noise. If I turned the volume up, the noise got louder. I tried different radio stations, different CD's. I tried turning off Bluetooth, removed anything that could have generated electronic interference. However the noise persisted. The dealership even tried to swap out the right rear speaker but it didn't help. That was when it was determined that I need a new stereo. Since the dealership could not get the parts to fix the problem, they disconnected the speaker and the noise disappeared. The rest is as I have described. I just need to wait for the parts and get things fixed.
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