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      02-21-2014, 09:24 AM   #1
UniqueCheese
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BMW App not not pushing locations to car anymore?

I've tried to use the BMW app on my phone to push data to the car twice in the last week and it hasn't worked either time - the data never arrived.

Anyone else experiencing this?
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      02-21-2014, 10:24 AM   #2
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Go to google maps from a computer and try the send to car feature.

If that doesn't work, call BMW Assist to verify your email is correct and your account is in proper order. You want to make sure the email associated with your car is the one your using to send map coords to.

If you just signed up, it takes around three days for everything to work.

If all of the above fails, go to the dealer and ask them to diagnosis as they now have new tools to do so.
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      02-21-2014, 10:33 AM   #3
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I was having a big problem with this when I first took delivery in January. My problem was that there was a software patch that needed to be downloaded (somewhere in one of the iDrive menus). The dealership was able to get it done in about 3 minutes, but it took quite a while to figure out that this was the actual problem.

I just sent a location to my car, through the app, and it went through without a problem.
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      02-21-2014, 12:49 PM   #4
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Not sure if you're aware of this, but on 1/24/14 BMW released a new My BMW app specifically for the US market. You will have to delete the old app and download the new app and you should be ok.
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      02-21-2014, 01:54 PM   #5
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Quote:
Originally Posted by DrKevM5
Not sure if you're aware of this, but on 1/24/14 BMW released a new My BMW app specifically for the US market. You will have to delete the old app and download the new app and you should be ok.
Downloaded the new US app last week after having same issue and it's working again. Good call!
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      02-22-2014, 12:49 AM   #6
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Do you have to delete or just update?
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      02-22-2014, 06:59 AM   #7
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Totally delete the previous app, download the US app, and re-register with your info.
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      02-22-2014, 07:31 AM   #8
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Ok, stupid question: once i set the directions in Google Maps, how do I push them to the car?
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      02-22-2014, 09:38 AM   #9
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Quote:
Originally Posted by DrewM5 View Post
Ok, stupid question: once i set the directions in Google Maps, how do I push them to the car?
Prerequisite Comment: The only stupid question is the one you didn't ask!

Anyway...in the app...there might be a different way but this is how I do it. Goto the "Control" button and enter the "Online Search" area at the top of the "Control" page. This takes you to the Google Search/Map area...search for your destination. Google will drop an icon on the location...touch that icon and a box comes up...touch the box and another page will flip up and you'll then see the "Send to Car" button.

It's more complicated to type than to actually do...
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      02-22-2014, 11:35 AM   #10
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Quote:
Originally Posted by CFisher View Post
Prerequisite Comment: The only stupid question is the one you didn't ask!

Anyway...in the app...there might be a different way but this is how I do it. Goto the "Control" button and enter the "Online Search" area at the top of the "Control" page. This takes you to the Google Search/Map area...search for your destination. Google will drop an icon on the location...touch that icon and a box comes up...touch the box and another page will flip up and you'll then see the "Send to Car" button.

It's more complicated to type than to actually do...
I don't have the app b/c i have a blackberry. Can you not do this directly from Google maps?
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      02-22-2014, 11:55 AM   #11
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Quote:
Originally Posted by DrewM5
Quote:
Originally Posted by CFisher View Post
Prerequisite Comment: The only stupid question is the one you didn't ask!

Anyway...in the app...there might be a different way but this is how I do it. Goto the "Control" button and enter the "Online Search" area at the top of the "Control" page. This takes you to the Google Search/Map area...search for your destination. Google will drop an icon on the location...touch that icon and a box comes up...touch the box and another page will flip up and you'll then see the "Send to Car" button.

It's more complicated to type than to actually do...
I don't have the app b/c i have a blackberry. Can you not do this directly from Google maps?
From google maps, it's called the "Send To Car" feature. Enter a destination in maps.google.com (non-beta version), then click on the "More" link, and click send to car. Choose BMW and enter your BMW Assist email address, which routes the destination to your BMW's iDrive.
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      02-22-2014, 02:47 PM   #12
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Quote:
Originally Posted by avlnch View Post
From google maps, it's called the "Send To Car" feature. Enter a destination in maps.google.com (non-beta version), then click on the "More" link, and click send to car. Choose BMW and enter your BMW Assist email address, which routes the destination to your BMW's iDrive.

Also - I don't think the "NEW" Google Maps has implemented the "Send to Car" feature yet...you have to continue to use the "old" Google Maps.

Now I see that's what avInch said...
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      02-22-2014, 04:06 PM   #13
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That may be my issue. How do I switch between the new and the old?
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      02-22-2014, 06:10 PM   #14
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Quote:
Originally Posted by DrewM5
That may be my issue. How do I switch between the new and the old?
Settings menu, "Classic Maps".
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      02-22-2014, 09:34 PM   #15
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Quote:
Originally Posted by avlnch View Post
Settings menu, "Classic Maps".
Thanks!
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      02-24-2014, 11:19 AM   #16
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Quote:
Originally Posted by DrKevM5 View Post
Not sure if you're aware of this, but on 1/24/14 BMW released a new My BMW app specifically for the US market. You will have to delete the old app and download the new app and you should be ok.
I was not aware. This almost certainly explains it, and I'll be trying it. Sorry to take so long to get back to the threads to check answers.

I don't see the app in Google Apps marketplace. Is it Apple only so far?
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      02-24-2014, 01:08 PM   #17
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Quote:
Originally Posted by UniqueCheese
Quote:
Originally Posted by DrKevM5 View Post
Not sure if you're aware of this, but on 1/24/14 BMW released a new My BMW app specifically for the US market. You will have to delete the old app and download the new app and you should be ok.
I was not aware. This almost certainly explains it, and I'll be trying it. Sorry to take so long to get back to the threads to check answers.

I don't see the app in Google Apps marketplace. Is it Apple only so far?
MyBMW Remote App (Android)
https://play.google.com/store/apps/d...w.remote&hl=en
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      02-24-2014, 04:43 PM   #18
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Hm. Okay. That was what I thought I had earlier. My car's currently in an underground car park, so it won't receive anything right now anyway. I guess I need to check that when I get home tonight.

Thanks.
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      02-24-2014, 04:47 PM   #19
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It looks like it's the same app, but there are critical differences with the new US specific one.
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      02-28-2014, 10:31 AM   #20
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I think I'm still having problems with this. I need a time I can sit and test it. Maybe this weekend. Do I need to log out of the UK one somehow first?
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      02-28-2014, 10:44 AM   #21
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You must totally delete the previous app.
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