Tire Shop Damaged My Rims

cvx1984 · 03-17-2016, 07:51 PM

I took my M3 in to get my winter tires switched over summer tires. I picked the car up and it was dark outside so the rims looked fine. When I got home and examined them closely they were scratched up pretty bad. Looks like curb rash or worse in certain areas.

I called the shop and brought it back. They acknowledged the did the damage and want to have them refinished. They said I would have to leave the car overnight, they would take the rims off and send them out to get repaired. I told them I want new rims. Am I being unreasonable? Will getting them refinished make them look brand new? They ended up refunding me for the tire service and wrote on the invoice they will refinish wheel at no charge to customer.

Prior to taking the car in all the rims were perfect, not a defect on them. I used my phone to record all four rims in case something like this happened. I also have a dash cam front and rear, recording me doing this and it is time stamped.

BMWFanatic2008 · 03-17-2016, 08:01 PM

Very unlikely that will agree to getting new rims for you. Is this a local tire shop or a larger chain? Unfortunately, there is not much you can do. This is the reason why having one set of rims for both summer and winter tires isn't a good idea.

cvx1984 · 03-17-2016, 08:07 PM

Quote:

Originally Posted by BMWFanatic2008

Very unlikely that will agree to getting new rims for you. Is this a local tire shop or a larger chain? Unfortunately, there is not much you can do. This is the reason why having one set of rims for both summer and winter tires isn't a good idea.

It's a large chain. They said if I wasn't happy with the refinish they would order me new rims. I just don't want to waste time and want to get new rims off the bat.

hatepotholez · 03-17-2016, 08:16 PM

Quote:

Originally Posted by cvx1984

It's a large chain. They said if I wasn't happy with the refinish they would order me new rims. I just don't want to waste time and want to get new rims off the bat.

It might take a few go arounds before they get you new wheels.

cvx1984 · 03-17-2016, 08:19 PM

Quote:

Originally Posted by hatepotholez

It might take a few go arounds before they get you new wheels.

Few go arounds meaning trying to get them refinished?

MrMoo · 03-17-2016, 08:32 PM

Quote:

Originally Posted by cvx1984

Few go arounds meaning trying to get them refinished?

IMO i think it means dragging it out for weeks in the hopes you just accept the refinish job.

hatepotholez · 03-17-2016, 08:51 PM

Quote:

Originally Posted by cvx1984

Few go arounds meaning trying to get them refinished?

They will probably send it back to get refinished, and then you'll get them and then say you don't like them and then they might finally get you a new wheel. I'm not sure how many times though lol.

cvx1984 · 03-17-2016, 08:51 PM

Quote:

Originally Posted by MrMoo

IMO i think it means dragging it out for weeks in the hopes you just accept the refinish job.

I was thinking of going to BMW tomorrow to get a quote for new rims and presenting them with the bill. I don't mind waiting if it means I am made whole.

hatepotholez · 03-17-2016, 08:57 PM

Quote:

Originally Posted by cvx1984

I was thinking of going to BMW tomorrow to get a quote for new rims and presenting them with the bill. I don't mind waiting if it means I am made whole.

Maybe try to speak to the shop owner. Tell him/her that, you will not feel comfortable with any refinish no matter how good it is. Maybe he/she will get the point and not waste any time and money and just get you a wheel.

good luck!

IM2C · 03-17-2016, 09:01 PM

I got a brand new rim from a local shop without even asking for it. Car was 2 days old and I was swapping runlets. It's all about the manager, I guess.

cvx1984 · 03-17-2016, 09:07 PM

Quote:

Originally Posted by f80

I got a brand new rim from a local shop without even asking for it. Car was 2 days old and I was swapping runlets. It's all about the manager, I guess.

What happened to your rim(s)? Did they order the rim for you and do all the work or did they reimburse you to get it replaced on your own.

iWin · 03-17-2016, 09:12 PM

See if they can credit you with a heavy discount to a new set of wheels and go aftermarket!

RocketBoots · 03-17-2016, 09:13 PM

Any pics of the damage?

Do you have black or silver?

cvx1984 · 03-17-2016, 09:38 PM

Quote:

Originally Posted by RocketBoots

Any pics of the damage?

Do you have black or silver?

I have silver rims. I heard that shops have trouble matching BMW's silver OEM finish. I will post pics on the AM.

atxsk8r · 03-17-2016, 09:40 PM

Few months ago, i took my car to Discount Tire to swap out a tire and of course they scratched my rim. Talked to the manager and he said they would re finish it. I said hell no because they will never be able to match the factory finish so he said no problem, ordered me a new rim from the dealer.

I let them mount the new rim and this time a perfect job, no scratches. I was like, why in the hell couldn't they do it right the first time?!?

SakhirM4 · 03-17-2016, 09:47 PM

Quote:

Originally Posted by cvx1984

I have silver rims. I heard that shops have trouble matching BMW's silver OEM finish. I will post pics on the AM.

The problem is not the silver rims. It is the tinted clear coat on the black rims.

cvx1984 · 03-17-2016, 09:52 PM

Quote:

Originally Posted by atxsk8r

Few months ago, i took my car to Discount Tire to swap out a tire and of course they scratched my rim. Talked to the manager and he said they would re finish it. I said hell no because they will never be able to match the factory finish so he said no problem, ordered me a new rim from the dealer.

I let them mount the new rim and this time a perfect job, no scratches. I was like, why in the hell couldn't they do it right the first time?!?

Awesome, glad to hear it worked out for you.

Hazey82 · 03-17-2016, 10:05 PM

One of my biggest concerns is getting tyres done. Thing that pisses me off is even when you go to the effort of ensuring they take care, they can still mess up.

I have a guy that is ex spray painter and is mobile. Comes out onsite and spot repairs and you could never tell the difference. Maybe look and see if there is something similar. Done my CSL wheels multiple times and the blend is superb!

IM2C · 03-18-2016, 08:53 AM

Quote:

Originally Posted by cvx1984

What happened to your rim(s)? Did they order the rim for you and do all the work or did they reimburse you to get it replaced on your own.

I was swapping runlets for non-runflats right after I got the car. Manager walks up to me and apologetically explains that they scrapped the crap out of one wheel while mounting the tire. And not to worry, she just ordered a brand new 197 style wheel from BMW. Came the next day and they put the wheel on. Best customer service ever. I wrote a letter to their corporate office and praised the manager.

TI.3VOM · 03-19-2016, 09:31 AM

One of my 513M wheels was scratched at Discount Tire. Probably 2-3 in on the outer edge. The manager offered a new rim vs refinish. I felt bad at making them spend $700 so I agreed with refinish. They called me back when the wheel was ready and it looked 100% like new.

03-17-2016, 07:51 PM	#1
cvx1984 Private First Class 25 Rep 115 Posts Drives: 2016 M3 Join Date: Apr 2015 Location: North Jersey iTrader: (0)	Tire Shop Damaged My Rims I took my M3 in to get my winter tires switched over summer tires. I picked the car up and it was dark outside so the rims looked fine. When I got home and examined them closely they were scratched up pretty bad. Looks like curb rash or worse in certain areas. I called the shop and brought it back. They acknowledged the did the damage and want to have them refinished. They said I would have to leave the car overnight, they would take the rims off and send them out to get repaired. I told them I want new rims. Am I being unreasonable? Will getting them refinished make them look brand new? They ended up refunding me for the tire service and wrote on the invoice they will refinish wheel at no charge to customer. Prior to taking the car in all the rims were perfect, not a defect on them. I used my phone to record all four rims in case something like this happened. I also have a dash cam front and rear, recording me doing this and it is time stamped.
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03-17-2016, 08:01 PM	#2
BMWFanatic2008 Major 233 Rep 1,179 Posts Drives: 2023 M3 6MT Join Date: Dec 2008 Location: Miami iTrader: (5)	Very unlikely that will agree to getting new rims for you. Is this a local tire shop or a larger chain? Unfortunately, there is not much you can do. This is the reason why having one set of rims for both summer and winter tires isn't a good idea. __________________ Current: 2022 X3M Comp Previous: 2020 X4M Comp \| 1982 E24 633CSi \| 2016 F82 M4 \| 2015 F80 M3 \| 2014 F30 335xi \| 2013 F30 335xi \| 2010 E92 335xi
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03-17-2016, 09:01 PM	#10
IM2C Major General 2069 Rep 5,373 Posts Drives: ∞ Improbability Drive Join Date: Oct 2005 Location: FL iTrader: (9)	I got a brand new rim from a local shop without even asking for it. Car was 2 days old and I was swapping runlets. It's all about the manager, I guess. __________________ ///\| g87 \| f87 Comp \| g29 M40i \| f97 Comp \| f80 Comp \| f80 \| f30 \| e92 \| tt \| S5 \| e92 \| 350z \| e90 \|
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03-17-2016, 09:12 PM	#12
iWin Enlisted Member 29 Rep 38 Posts Drives: 2016 Moonstone M4 Join Date: Mar 2014 Location: United States iTrader: (0)	See if they can credit you with a heavy discount to a new set of wheels and go aftermarket!
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03-17-2016, 09:13 PM	#13
RocketBoots Colonel 1860 Rep 2,104 Posts Drives: Horse Drawn Carriage Join Date: Jan 2014 Location: Bay Area iTrader: (3)	Any pics of the damage? Do you have black or silver?
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03-17-2016, 09:40 PM	#15
atxsk8r Major 1570 Rep 1,298 Posts Drives: 2020M2C Join Date: Dec 2015 Location: Austin, Tx iTrader: (0)	Few months ago, i took my car to Discount Tire to swap out a tire and of course they scratched my rim. Talked to the manager and he said they would re finish it. I said hell no because they will never be able to match the factory finish so he said no problem, ordered me a new rim from the dealer. I let them mount the new rim and this time a perfect job, no scratches. I was like, why in the hell couldn't they do it right the first time?!?
	Appreciate 1 Quote

03-17-2016, 10:05 PM	#18
Hazey82 Lieutenant 277 Rep 579 Posts Drives: 2013 E92 M3 Comp Join Date: Jul 2011 Location: Oz iTrader: (0)	One of my biggest concerns is getting tyres done. Thing that pisses me off is even when you go to the effort of ensuring they take care, they can still mess up. I have a guy that is ex spray painter and is mobile. Comes out onsite and spot repairs and you could never tell the difference. Maybe look and see if there is something similar. Done my CSL wheels multiple times and the blend is superb!
	Appreciate 0 Quote

03-19-2016, 09:31 AM	#20
TI.3VOM Private 74 Rep 98 Posts Drives: 2015 M4 6MT AW Join Date: Oct 2014 Location: Detroit, MI iTrader: (1)	One of my 513M wheels was scratched at Discount Tire. Probably 2-3 in on the outer edge. The manager offered a new rim vs refinish. I felt bad at making them spend $700 so I agreed with refinish. They called me back when the wheel was ready and it looked 100% like new.
	Appreciate 0 Quote