Took my car in Friday morning..

FDfranklin · 07-11-2011, 11:56 AM

At 9am to get a software update and it's still not ready.. My tech said the initial software update failed so they are re-doing it. Should I be nervous that something else is going on? How long does a software update take? Maybe im just being paranoid lol

BrokenVert · 07-11-2011, 12:07 PM

They fail every now and then. If it gets to be 3rd or 4th try then you should have an issue.

1VOM · 07-11-2011, 02:15 PM

certain software updates can take hours. wouldn't worry about it at this point.

FDfranklin · 07-11-2011, 02:23 PM

Quote:

Originally Posted by 1VOM

certain software updates can take hours. wouldn't worry about it at this point.

So far they've had 18 hours.

I never got a call from the service department Ive had to call every time, when I talked to the guy at 11(had to call his cell) he said he would give me a lunch update and I haven't heard from them yet.. Not very pleased atm..

jsublime · 07-11-2011, 02:29 PM

Quote:

Originally Posted by FDfranklin

So far they've had 18 hours.

I never got a call from the service department Ive had to call every time, when I talked to the guy at 11(had to call his cell) he said he would give me a lunch update and I haven't heard from them yet.. Not very pleased atm..

That's frustrating. Hope they let you know soon. I'm taking mine in for annual oil change thursday, asked if there were any updates / recalls and they said no. Thought the early 2010 builds were all getting the update?

FDfranklin · 07-11-2011, 02:31 PM

Quote:

Originally Posted by jsublime

That's frustrating. Hope they let you know soon. I'm taking mine in for annual oil change thursday, asked if there were any updates / recalls and they said no. Thought the early 2010 builds were all getting the update?

It's pretty frustrating especially when I have to contact them to get updates...

Mine was an aug/oct build, I can post the recal information if you would like.

x97Melbourne · 07-11-2011, 04:54 PM

Just enjoy the loaner and relax.

FDfranklin · 07-11-2011, 05:44 PM

Quote:

Originally Posted by x97Melbourne

Just enjoy the loaner and relax.

But its a VW

They are keeping it for another day..

oman135 · 07-11-2011, 06:21 PM

They took 24hrs for mine .

Satalite · 07-11-2011, 06:29 PM

Quote:

Originally Posted by FDfranklin

But its a VW

They are keeping it for another day..

Yah... I would be mad as well. My story dates back to when I first had my 1st oil change in my 09' 128. They decided to update my software and in the process blew out my radio somehow... replaced it but produced a white noise that is apparently un-fixable... needless to say I talked with the dealer manager and got a really good deal on my performance exhaust + install for free. (due to my car going into the shop 4-5 times more because of issues related to the first update!)

Hopefully your experience doesn't turn into mine!

FDfranklin · 07-12-2011, 09:59 AM

Quote:

Originally Posted by Satalite

Yah... I would be mad as well. My story dates back to when I first had my 1st oil change in my 09' 128. They decided to update my software and in the process blew out my radio somehow... replaced it but produced a white noise that is apparently un-fixable... needless to say I talked with the dealer manager and got a really good deal on my performance exhaust + install for free. (due to my car going into the shop 4-5 times more because of issues related to the first update!)

Hopefully your experience doesn't turn into mine!

Damn that sucks but at least you got the exhaust out of it!

Still haven't heard from them today this is getting pretty ridiculous.. I feel like the guy is just bullshitting me on the phone but what reason would he have to?

FDfranklin · 07-12-2011, 10:09 AM

Well just got a call as I posted that lol they need to keep it longer and ill possibly get it back by the end of the day. He said they will look into paying my next months payment so it might end up better than expected lol

jsublime · 07-12-2011, 10:38 AM

Quote:

Originally Posted by FDfranklin

Well just got a call as I posted that lol they need to keep it longer and ill possibly get it back by the end of the day. He said they will look into paying my next months payment so it might end up better than expected lol

That would be sweet! Lot of weasel words though "possibly..." "look into..." Good luck.

1VOM · 07-12-2011, 10:55 AM

I would insist they make amends for being inconsiderate at the least. I've never heard of a software update taking more than a day. They can be slow because there is so much information and occasionally they can fail but two days is too long.
Hope all goes well

BuddhaPilot · 07-12-2011, 12:08 PM

Making a payment?! I want your dealer. Mine took almost 2 days due to software update failures as it took multiple attempts to do it. However, I think that's a little much to make a payment in return for the car being the shop for a couple of days. I'm happy as long as they give me a loaner for the time they have my car and that it's returned in the same of better condition. They always wash mine prior to returning it.

Swadeness · 07-12-2011, 03:37 PM

I'd show up and due a "welfare" check. Make sure nothings shady.

Kamal · 07-12-2011, 03:42 PM

Quote:

Originally Posted by BuddhaPilot

I'm happy as long as they give me a loaner for the time they have my car and that it's returned in the same of better condition. They always wash mine prior to returning it.

They "detailers" are probably putting swirls in your paint.

You'd be better off not getting it washed by them if you want it in the same, or better, condition.

SteDevote · 07-12-2011, 05:04 PM

Quote:

Originally Posted by jsublime

That's frustrating. Hope they let you know soon. I'm taking mine in for annual oil change thursday, asked if there were any updates / recalls and they said no. Thought the early 2010 builds were all getting the update?

Had mine in for an oil and filter change today. Mine was made 3/2010, though it is a 2011. No update for me. I like it just fine the way it is.

TiM235i · 07-12-2011, 08:41 PM

Quote:

Originally Posted by SteDevote

Had mine in for an oil and filter change today. Mine was made 3/2010, though it is a 2011. No update for me. I like it just fine the way it is.

Mine is an early 2011 also and my service guy told me last week that a software update recall was coming and they would need it all day to do it.

FDfranklin · 07-13-2011, 03:21 PM

Still no car -_^ and I was going to head down there today to check it out but no time

this is getting really frustrating...

FDfranklin · 07-13-2011, 03:25 PM

Quote:

Originally Posted by Satalite

Yah... I would be mad as well. My story dates back to when I first had my 1st oil change in my 09' 128. They decided to update my software and in the process blew out my radio somehow... replaced it but produced a white noise that is apparently un-fixable... needless to say I talked with the dealer manager and got a really good deal on my performance exhaust + install for free. (due to my car going into the shop 4-5 times more because of issues related to the first update!)

Hopefully your experience doesn't turn into mine!

Funny I just got off the phone with him and they said they are having an issue with the radio, they even replaced it and can't get it to work

I'm sick of driving this pos VW around...

KinoBoom · 07-13-2011, 03:26 PM

Quote:

Originally Posted by FDfranklin

Funny I just got off the phone with him and they said they are having an issue with the radio, they even replaced it and can't get it to work

I'm sick of driving this pos VW around...

Sell it!

07-11-2011, 11:56 AM	#1
FDfranklin d[-_-]b 487 Rep 968 Posts Drives: Ordered: 2023 G80 M3 6MT Join Date: Aug 2010 Location: Tampa, Fl iTrader: (1)	Took my car in Friday morning.. At 9am to get a software update and it's still not ready.. My tech said the initial software update failed so they are re-doing it. Should I be nervous that something else is going on? How long does a software update take? Maybe im just being paranoid lol
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07-11-2011, 12:07 PM	#2
BrokenVert Resident Kerbalnaut 477 Rep 10,703 Posts Drives: Topless Brute/Hybrid Boogaloo Join Date: Apr 2009 Location: Fahrvergnügen/NY iTrader: (0)	They fail every now and then. If it gets to be 3rd or 4th try then you should have an issue. __________________
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07-11-2011, 02:15 PM	#3
1VOM Private 5 Rep 82 Posts Drives: 2011 1M, 2014 R8 V10 Plus Join Date: May 2011 Location: United States iTrader: (0)	certain software updates can take hours. wouldn't worry about it at this point.
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07-11-2011, 04:54 PM	#7
x97Melbourne Molar World 47 Rep 916 Posts Drives: 2016 435i Coupe Join Date: Apr 2008 Location: Florida iTrader: (0)	Just enjoy the loaner and relax. __________________ Current: 2016 435i Coupe Previous: 2014 335i Sedan; 2013 328i Cv, 2011 335i Sedan Gone But Not Forgotten: 2008 135i Convertible (my favorite)
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07-11-2011, 06:21 PM	#9
oman135 Major 69 Rep 1,041 Posts Drives: F80 M3 Join Date: Aug 2010 Location: Oman-Muscat iTrader: (0)	They took 24hrs for mine . __________________ 2016 YMB F80 M3
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07-12-2011, 10:09 AM	#12
FDfranklin d[-_-]b 487 Rep 968 Posts Drives: Ordered: 2023 G80 M3 6MT Join Date: Aug 2010 Location: Tampa, Fl iTrader: (1)	Well just got a call as I posted that lol they need to keep it longer and ill possibly get it back by the end of the day. He said they will look into paying my next months payment so it might end up better than expected lol
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07-12-2011, 10:55 AM	#14
1VOM Private 5 Rep 82 Posts Drives: 2011 1M, 2014 R8 V10 Plus Join Date: May 2011 Location: United States iTrader: (0)	I would insist they make amends for being inconsiderate at the least. I've never heard of a software update taking more than a day. They can be slow because there is so much information and occasionally they can fail but two days is too long. Hope all goes well
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07-12-2011, 12:08 PM	#15
BuddhaPilot Swollen Member 23 Rep 163 Posts Drives: 2009 BSM Z4 3.0 Join Date: Feb 2011 Location: Columbia, SC iTrader: (0)	Making a payment?! I want your dealer. Mine took almost 2 days due to software update failures as it took multiple attempts to do it. However, I think that's a little much to make a payment in return for the car being the shop for a couple of days. I'm happy as long as they give me a loaner for the time they have my car and that it's returned in the same of better condition. They always wash mine prior to returning it.
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07-12-2011, 03:37 PM	#16
Swadeness Captain 75 Rep 642 Posts Drives: 2011 135i Join Date: Aug 2008 Location: enroute iTrader: (0) Garage List 2011 135i [0.00]	I'd show up and due a "welfare" check. Make sure nothings shady. __________________
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07-13-2011, 03:21 PM	#20
FDfranklin d[-_-]b 487 Rep 968 Posts Drives: Ordered: 2023 G80 M3 6MT Join Date: Aug 2010 Location: Tampa, Fl iTrader: (1)	Still no car -_^ and I was going to head down there today to check it out but no time this is getting really frustrating...
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