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| 07-06-2012, 02:09 AM | #1 |
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Rant About Dealership
So, I had some work done recently to install my Alpine hifi.
I must say I'm very disappointed with the level of work this dealership provided - first they stuffed up the install (speaker didn't work) and I had to wait a week to bring it back before they found the loose connection. Then I also found a number of these on the door trim:  Looks like they let wolverine loose in my car (that or they're using screw drivers to remove the trim). I've sent a scathing email to them so let's see what they respond with. |
| 07-06-2012, 02:39 AM | #3 |
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Holy crap, Wolverine must be out of carton work and broadening his horizons...
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| 07-06-2012, 03:25 AM | #4 |
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Unacceptable. I'd go to see the principle in person and get the trim replaced with new.
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| 07-06-2012, 07:57 PM | #6 |
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Spoke to them this morning and they apologised and told me to bring the car in next Thursday to fix it...
But just after I got off the phone, I also found out that my passenger door handle doesn't work either, seriously pissed off |
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| 07-06-2012, 08:00 PM | #7 | |
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breaking/not reinstating stuff? extra not okay last service i had (non dealership) my rear vision mirror stopped tinting i can't exactly pin it on the service as it is a breakable item in general, but i'm pretty damn sure of it.. Last edited by flinchy; 07-08-2012 at 02:42 AM.. |
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| 07-06-2012, 08:48 PM | #8 | |
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flinchy, are you talking about your left side mirror not dipping in reverse? Just change your mirror "selector" to the right side and leave it there an it will work.
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| 07-07-2012, 01:13 AM | #9 | |
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| 07-07-2012, 01:31 AM | #10 |
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I put an Alpine in my Wife's M3 last month & didn't make a mark on anything, everything worked perfect first time (including coding) - did they do that? You need to verify.
I have no idea how you could have a connection issue, it's plug & play for the new cars. The biggest issue is where your marks are (seems low down), I removed those floor panels by hand! The hard part is reinstalling them, you don't need a hammer or chisel for it either, just align the clips. Coding is not just code to CIC ECU AUDIO_SYSTEM_CIC to "hifi" - that works to an extent, if you change VO to $676 for the car, you'll see that HFP_AUDIO_PROFILE changes to "profile_4", makes another difference again. Check what they did there as well ( I assume you have a pretty new car with CIC). I have no idea what tools they used, but those marks look like screw driver marks! BTW, what Brisbane dealer was this? |
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| 07-08-2012, 02:40 AM | #12 | |
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ED: yeah i meant tinting not tilting.. auto-dip more accurately |
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| 07-08-2012, 06:35 AM | #13 | |
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| 07-08-2012, 11:30 PM | #15 | |
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| 07-08-2012, 11:31 PM | #16 | |
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Anyway I dropped my car off this morning, so hopefully they'll fix everything this time (3rd time lucky?). Also asked them to check everything on the job incl. coding part because I don't want to go back again!! The 320d convertible they loaned me today drives like a brick, should've taken the Cooper S |
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| 07-08-2012, 11:34 PM | #17 | |
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| 07-09-2012, 01:39 AM | #18 | |
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| 07-09-2012, 02:45 AM | #19 | |
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I've bought BMW's from Motorline and Westside and have had both serviced by Brisbane BMW... I will never return to Westside again - and in all the surveys they have sent me I have been far from forgiving in my assessment of how poor they operate. Motorline and Brisbane have been exceptional from a service point of view - can't fault. |
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| 07-09-2012, 02:51 AM | #20 | |
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Car is going in for another inspection at Brisbane BMW next week. I can only hope they don't let an appy do it this time! |
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| 07-09-2012, 03:19 AM | #21 | |
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I really dislike the fact that I can't speak to a real mechanic & have to speak with someone who often has no idea how a car works. Or doesn't work. |
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| 07-09-2012, 03:37 AM | #22 |
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I've never seen a survey either... although the dealer told me I'd be getting one and he wanted me to could give him perfect scores lol.
Anyway I got my car back. They sanded the marks down and now you can't tell it's there unless you look for it (which I do since I know it's there). I'd tell them to replace it with new but I honestly cbf complaining anymore. I guess they're ok for service (been there many times before) but I'm not getting anything installed here again. As far as mods go I think this is the only dealer installed one on my list anyway  |
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that's messed up dude
